Help & FAQs
View answers to commonly asked questions below. If you still require assistance, please contact us using the details at the bottom of the page.
Vouchers & Orders
How do I use my voucher?
Once you have placed a successful order you will receive an email containing your unique Explorify voucher with details of how to book. This usually involves phoning or emailing the deal provider directly to arrange your booking. You can also access your vouchers at anytime by logging into your account.
Top tip: We recommend that you book as soon as possible to make sure that you can use your voucher on your preferred dates. Also, don’t forget to use your voucher before the expiry date too!
When will I receive my order confirmation?
Once you have paid for your order you should receive confirmation by email within 1 hour, unless otherwise stated during the checkout. Once purchased you can view your vouchers at anytime by logging into Your Account.
Tip: Please check your spam or junk folder in case your emails have been filtered there. If you still can’t find your order, please get in touch with us at firstname.lastname@example.org or call 0845 023 0055.
Are there any restrictions on vouchers?
Yes, all Explorify vouchers have an expiry date and vouchers must be used before this date. Some vouchers also have time or location restrictions too. These are clearly stated before you buy a voucher and are displayed on the voucher itself. It is important that you contact the participating business as soon as possible to make a reservation. Some vouchers may also have specific restrictions for insurance or legal reasons such as age, weight or height restrictions. Please make sure you check these before purchasing a voucher as we are unable to offer a refund if you purchase a voucher but its restrictions render it unsuitable.
My voucher has expired. Can I get a refund?
Unfortunately not. Expiry dates, restrictions and validity periods are clearly stated on the vouchers and they must be used before the voucher expires.
Can I return a voucher?
If you’ve changed your mind about a voucher and haven’t used it or made a booking, please email email@example.com within 7 days of purchase and we should be able to offer a refund. Refunds are made to the same account that was used to purchase the voucher. Please make sure to contact us from your registered email address, quoting your name and voucher code. After this 7 day period all sales are final and no refunds can be given under any circumstances.
I can't login
If you’ve forgotten your password, you can easily set a new one at any time. Just click the ‘Forgotten your password?’ link when signing in. If you are still having troubles please email firstname.lastname@example.org including your full name and email address.
I've lost my voucher.
Even if you don’t have your voucher or order email handy, you can log into your Explorify account and view your orders at any time.
Phone: 0845 023 0055
We’re open Monday to Friday 9am – 5.00pm
Please note: If you’re contacting us regarding a voucher you’ve purchased please have your email address and voucher code to hand.
Interested in advertising on Explorify? Head over to our ‘Feature your business’ page to find out more.